Last updated: September 27, 2026
We want you to feel confident when you order from Eufylink. This policy explains how returns work for two different situations: when you change your mind about a purchase, and when a product arrives defective, damaged, incorrect, or incomplete.
Return window
You may request a return within 30 calendar days of delivery. The return window begins on the delivery date confirmed by the carrier.
Change-of-mind returns
A change-of-mind return covers situations such as ordering the wrong model, deciding the product is not what you expected, or simply no longer needing the item. For a change-of-mind return to be accepted, the product must be:
- Unused and in the same condition you received it
- In its original packaging
- Complete with all accessories, manuals, mounting hardware, cables, and any other items included in the box
Defective, damaged, incorrect, or incomplete items
If your product arrives defective, damaged, incorrect, or missing parts, please contact us within the same 30-calendar-day window. For this type of return, the unused condition requirement does not apply in the same way. We will ask you to describe the issue and, where possible, provide photos or a short video. This helps us understand what happened and process your request more quickly.
Return method and return label
Returns must be sent by mail or carrier to the address below. To start a return and receive a prepaid return label, contact us first at info@eufylink.my. Please do not send an item back without contacting us, because returns that arrive without authorization may take longer to match to your order.
Return address:
Eufylink
9 Pine Tree Trail
Stratford, CT 06614
United States
Return shipping and restocking fee
Return shipping is free for both change-of-mind returns and defective/damaged/incorrect/incomplete-item returns. No restocking fee is charged.
Refund timing
After we receive and inspect your return, we process the refund within 1–2 business days. The refund is issued to the original payment method. Your bank or payment provider may take an additional 7–10 business days to post the refund to your account.
Smart home product notes
If you are returning a smart home device, please take a few steps before sending it back:
- Reset the device to factory settings where possible.
- Remove any personal data, stored video recordings, or account associations.
- Sign out of any companion app and unlink the device from your account.
- Remove batteries from the device or keep them securely installed according to carrier requirements. Lithium-ion batteries must be shipped in compliance with applicable transport regulations.
- Include all original accessories, including power adapters, cables, mounting brackets, and screws.
For security cameras, video doorbells, and smart locks, removing prior account associations is important for your own privacy. If you are unsure how to reset your device, contact us and we will walk you through it.
Returns that cannot be accepted
We may decline a return or request additional information if:
- The return is requested after the 30-calendar-day window
- The item is returned without prior contact or authorization
- The item shows signs of physical damage that occurred after delivery, or is missing major components
- The item is not returned in the condition required for the type of return requested
If we are unable to accept a return, we will contact you with the reason and any available options.